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FAQ

THE MOST COMMON QUESTIONS

  • How to make order payment?
    Payment by TNG✨ Chee Min Ting （0175380503） Banktransfer✨ CIMB 7622464442 Chee Min Ting Once payment done will start ship out your parcel.
  • Can i place order over the phone?
    Dear Twingle Girl✨🌟 YES, you can WhatsApp to +6017-5380503 or place order in our instagram account. Our customer service team will be able to take your order.✨ Office hour : 9am to 5pm.
  • Can i cancel my order?
    Dear Twingle Girl✨🌟 No cancellation is allowed after an order has been processed.
  • Can I amend my order?
    Dear Twingle Girl✨🌟 Please reach out to us within 3 hour of placing your order, our customer service team will accommodate the change before the order is processed.
  • How do I track my order?
    Hey Dear Twingle Ladies✨ We have sent out your order, will receive in 2 to 3 days, you may keep track of your delivery here⤵️ https://www.dhl.com/my-en/home/tracking/tracking-ecommerce.html?submit=1&tracking-id=7127069215343684 🎀 Note that products are not stored in the provided transparent pouch yet. Reminder to store them in to prevent exposure to air. Thank you for your support! I'm so happy you are part of our Twingle ladies. Follow our Instagram for more new arrival🌟 Looking forward to you receiving your precious Twingle jewelry, remember to tag us on instagram😇 Love, 💫Twingle.co
  • How to take care of my jewellery?
    Material & Care ✨Avoid Getting Wet!! ✨Remove when entering water ✨Avoid direct contact with chemical/perfume ✨When not in use jewellery should be neatly stored ✨Clean and polish with soft cloth
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